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Boats Beds Mattress Warranty Information
We offer three types of mattress warranty please check the list below to see what warranty is attached to your mattress
3 Year – 5 years – 10 years
Pro-rated warranties
You would be responsible for paying a certain percentage of the cost when repairing or replacing your mattress to account for general wear and tear. The percentage typically goes up the longer you have the mattress. Prices charged will be current prices not the actual price paid without any discount.
- Three Years Pro Rated # Sleep Lite - Pamplona - Barcelona
- Year 1 FREE
- Year 2 33%
- Year 3 66%
- Five Years Pro Rated # DUERO - ESLA - EBRO - HYBRID (1000-1500-2000) Natural
- Year 1 FREE
- Year 2 20%
- Year 3 40%
- Year 3 60%
- Year 5 80%
- Ten Years Pro Rated # TAJO (1000-1500-2000)
- Year 1 FREE
- Year 2 10%
- Year 3 20%
- Year 4 30%
- Year 5 40%
- Year 6 50%
- Year 7 60%
- Year 8 70%
- Year 9 80%
- Year 10 90%
Making a Warranty Claim
You should contact the us at office@boatbeds.uk straight away if you notice any issues or faults with your mattress.
Please check the steps below first if you want to make a claim under your mattress guarantee.
- Step 1: Read your mattress warranty – The first thing you should do is read the terms and conditions of your mattress warranty carefully. Making a claim can be a long and stressful process, so make sure the defect is covered before you file a claim.
- Step 2: Contact us at office@boatbeds.uk and make us aware that you want to submit a claim. You will be asked to provide information such as your order number, order date, order location, a copy of your warranty, and photos/videos of the defect.
- Step 3: Fill out the required paperwork – You may need to fill out paperwork and provide supporting evidence to submit a claim. We may send an inspector to the location of mattress to assess the defect and verify the claim. You should be aware that it may take several weeks for the claim to be inspected and verified.
Does my mattress warranty cover “mattress Sagging”
Our mattress warranties cover excessive Mattress sagging, although we won’t cover sagging brought on gradually over several years. All mattresses experience sagging over time, and this is considered normal wear and tear.
What’s Not Covered
- Our mattress guarantee will not cover anything that is not considered to be a physical flaw or defect. This includes:
- Damage caused by the mattress owner: The mattress guarantee will not cover accidental tears to the mattress or damage caused by pets or mishandling, excessive bending.
- Stains and discolouration: You cannot make a claim if you spill red wine on your mattress or cause any other marks or stains.
- Dissatisfaction: A mattress warranty will not apply if you feel uncomfortable sleeping on your mattress or decide you don’t like it when there is no physical fault.
- Normal wear and tear: Normal wear and tear is expected and will not be covered by our guarantee. This includes minor sagging and an uneven surface after frequent use.
Do’s & Don’ts
Please Don’t
- Removing the mattress tag: Some of our mattress tags provides proof of purchase. so, removing it will often void your warranty immediately.
- Failing to rotate/turn your mattress if possible: Sagging will appear more quickly if you don’t rotate or turn the mattress every three to six months.
- Damaging your mattress with liquids: Most Liquids damage mattress materials and those with irremovable stains cannot be returned to us for hygiene reasons.
- Failing to provide the correct support for your mattress: Mattresses need specific foundations to carry their weight and reduce sagging. For instance, some mattresses require a platform base whereas others can be placed on adjustable bases.
- Selling the mattress: A mattress warranty will not extend to a new owner. This means that the guarantee will usually become void if the mattress is sold or given to someone else.
Please Do
- Use a mattress protector: A mattress protector is the easiest way to protect your mattress from stains and discolouration. They can also provide an extra layer of comfort and help to keep you cooler or warmer at night.
- Clean stains immediately: Don’t ignore mattress stains – the quicker you act the easier they are to remove!
- Rotate the mattress regularly: You need to rotate or flip your mattress every three to six months to ensure equal wear and minimise sagging. However, not all mattresses can due to shape.
- Use the correct foundation: Different mattresses require different foundations so make sure you use the correct one for your mattress type. Common mattress supports include box springs, platform beds, and adjustable bases.
- Avoid jumping on the mattress: If you have children, stop them from jumping on the bed as this can cause coils and springs to break.